Refund Policy

We do not allow returns for food products due to safety and health reasons.

If you receive a damaged or defective product or if the item is incorrect, please contact us at hola@olivasolpty.com within 7 days of receiving your order.

Provide detailed information and, if possible, attach a clear photo of the shipping label (including your name and address), and of the damaged or defective item.

Upon review and verification, we will either initiate a refund to your original method of payment, or send you a replacement of your original order.

Due to the nature of our products, refunds are not available for items other than damaged or defective products.

For any refund-related inquiries, please contact us at hola@olivasolpty.com or visit our contact page.

Timeframe: Requests for refunds must be made within 7 days of receiving your order.

Verification: We may require additional information or evidence to process your refund request.

Communication: We will keep you informed throughout the refund process via the email address provided during the purchase.

Information: The information on this site may change at any time without notice. To ensure that you are receiving the most accurate information, please check back here frequently. Olivasol reserves the right to change this refund policy at any time without notice.