Frequently Asked Questions
Quick reference guide
Answers to Common Questions
Browse the topics below. If you still need help, our support team is one email away.
What is Olivasol?
Olivasol isn't just a store. It is a community dedicated to pure products, good food, healthy living, and protecting our planet. We believe that nourishing your body with the right foods is the key to living well. That's why we bring you thoughtfully chosen natural and organic products that make it easy to make better choices and build healthier communities together.
Do you have recipe books?
While we don't offer physical recipe books, we have an extensive collection of Mediterranean recipes available free on our website! Each recipe features detailed ingredients, step-by-step instructions. We have new recipes for you added regularly!
Do you offer corporate gifting?
Absolutely. Our gourmet products make excellent corporate gifts. We offer a range of corporate gifting options and can accommodate customisations, making your gift truly unique and reflective of your brand.
Can I include a message with my order?
When you are checking out, you can include your message in the box labelled "special delivery instructions or message to the recipient". If you need to add a message after you've placed the order, email us at hola@olivasolpty.com with your order number and desired message. We'll do our best to get the message on your order prior to shipping.
Can I return or exchange products?
We believe in the quality we offer. For food safety reasons, we're unable to accept returns on opened products. That said, we're committed to your complete satisfaction. If there's any issue with your order, please reach out to our team. We'll work with you to make it right.
How can I contact customer support?
Please email hola@olivasolpty.com for any questions about your order.
How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location.
Should I refrigerate olive oil?
Not necessary, but OK if your kitchen is very warm. It will solidify (cloudy, thick) but returns to normal at room temperature. No harm done.
What's the olive oil shelf life?
Unopened: 18-24 months from harvest. Opened: 2-3 months for best quality. Always check expiry date.
Can I reuse olive oil after frying?
Not recommended. Reheating degrades quality and creates harmful compounds. If you must: strain, store in dark bottle, use within days, and don't reheat above original temperature.
Is cloudy oil bad?
No! Cloudy or sediment means unfiltered, often a GOOD sign. It's fresh with more flavor. Some prefer filtered for aesthetics, but both are quality.
Does color indicate quality?
Not really. Color ranges from golden to deep green depending on olive variety and processing. Green doesn't always mean better. Trust your nose and palate.
Can I substitute olive oil for butter?
Yes! In most recipes: Baking - Use 3/4 cup EVOO for every 1 cup butter. Cooking - 1:1 substitution. Adds moisture and Mediterranean flavor.
Is the Mediterranean diet expensive?
Not necessarily! While quality olive oil costs more upfront, the diet emphasizes affordable staples: legumes, seasonal vegetables, and eggs. Fish is the main splurge, but even canned sardines count. It can actually be cheaper than a meat-heavy Western diet.
Can I lose weight on the Mediterranean diet?
Yes! Studies show it's more effective for weight loss than low-fat diets and much easier to maintain long-term. The key is portion awareness with calorie-dense foods (olive oil, nuts, healthy light snacks) while eating abundant vegetables and whole foods.
How can I reduce food waste at home?
Plan meals in advance, store food properly, use the FIFO method, repurpose leftovers, serve mindful portions, and compost scraps. These habits cut down on spoilage and wasted money.
What is FIFO in the kitchen?
FIFO stands for First In, First Out. It's an inventory method where you use the oldest food items first. Place newer groceries at the back and older ones in front so nothing gets forgotten.
What foods are best for composting?
Great compost items include fruit and vegetable peels, coffee grounds, tea bags, eggshells, and yard trimmings. Avoid meat, dairy, and oily foods, as they can attract pests.
Why is food waste bad for the environment?
Food waste in landfills produces methane, a powerful greenhouse gas. Wasting food also wastes water, energy, and resources used in farming and transportation. Reducing food waste supports climate action and sustainability.